High quality and customer service excellence in the Isle of Man’s hospitality industry was recognised at the 2014 Taste Awards and Tourism Accolades.
David Cretney MHK, the department’s political member with responsibility for tourism and motorsport presented the awards.
He said: ‘I was very impressed with the number of industry members achieving excellence and note that there is already a waiting list of interested parties seeking recognition for next year.
‘As laid out in our strategy for the “visitor economy” [the term the Department of Economic Development now uses for tourism] we are committed to helping drive up quality. This is the most competitive industry in the world so it’s important that we continue to raise our standards and facilities in line with the expectations of both visitors and local residents.
‘These awards recognise the high achievers in our local industry and I would like to thank and congratulate them for their dedication and the tremendous effort they put into their businesses.
‘The visitor economy is an important wealth generator for the Isle of Man and as well as being a source of jobs and revenue. The quality of our hotels and eateries is also a key factor in attracting valuable new residents to the island.’
The Highest Quality Assured, Quality Assured and Harvest Scheme Taste awards are presented to food and drink establishments and Silver, Gold and Breakfast accolades to Accommodation providers.
There were 49 food and drink establishments recognised with 22 being awarded ‘Highest Quality Assured’.
Sixteen Gold and three silver accolades were awarded to accommodation providers. Eleven of these properties were registered and inspected for the first time this year reflecting the new businesses that have opened and the growth in bed spaces.
Additionally, a number of accommodation providers were accredited under the newly-introduced National Accessible Scheme for the provision of accommodation for those visitors with mobility, hearing and visual issues.
Each of these establishments had demonstrated a serious commitment to providing accessible accommodation by joining the scheme at their own cost and making any necessary adjustments to their property.
Mr Cretney added: ‘I’m delighted to say that every applicant was successfully accredited and we now have a portfolio of accommodation to offer to visitors with restricted mobility.’
The 2014-15 Taste Isle of Man Directory has now been published and 15,000 copies are being distributed island-wide. Copies can also be downloaded from.visitislofman.com/taste or collected from a Taste accredited venue or from the Welcome Centre at the Sea Terminal in Douglas.
The Gold and Silver Accommodation Accolades recognise exceptional quality in all areas, in particular in service and hospitality. The awards reflect an exceptional level of quality, comfort, plus high levels and attention to detail towards customer care and food provision.
The Breakfast Award is presented to those properties achieving exceptionally high scores for the quality of the breakfast they serve. As part of the annual assessment the assessor scores the breakfast served based on the specific criteria; choice and range of dishes offered, presentation and culinary skills, quality of the produce and breakfast service.
The Harvest Scheme award is given to real champions of local produce who work to source and promote the wonderful produce the Island has to offer.
Following a recent review of the usland’s current Accessibility Scheme for Visitor Accommodation, Isle of Man Tourism adopted the National Accessibility Scheme (NAS), a Visit England initiative used to rate the accessibility of Visitor Accommodation. It was introduced in England to comply with the UK Equality Bill (formerly the Disability Discrimination Act).
Quality Assured Award
Bangkok Thai Restaurant, Douglas
The British, Douglas
Café Rosa, Glen Tramman
Caledonia, Douglas
The Colby Glen, Colby
The Crosby
The George, Castletown
Harbour Bistro, Ramsey
Horse and Plough, Douglas
Kurries and Steaks, Douglas
Manx Gourmet Burgers at The Empress, Douglas
Marks & Spencer café, Douglas
The Mitre, Kirk Michael
Paragon, Douglas
Peel Fisheries, Peel
The Railway, Douglas
The Raven, Ballaugh
Sir Norman’s, Douglas
The Station, Port Erin
The Swan, Ramsey
Tapas Spanish Restaurante, Onchan
The Terminus Tavern, Douglas
The Views Restaurant , Onchan
The Whitestone, Ballasall
Highest Quality Assured Award
Aaron House, Port St Mary
Artisan, Douglas
The Brasserie at the Empress
The Boatyard, Peel
The Bridge, Douglas
Coast, Douglas
The CrafTea Weaver, Laxey
The Creek, Peel
HQ Bar & Restaurant, Douglas
Isola, Douglas
Jaks, Douglas
Jean Pierre’s Bistro, Ramsey
La Mona Lisa, Laxey
Lake View Resaurant at Ramsey Park Hotel, Ramsey
New Manila, Douglas
Portofino, Douglas
The Gallery at the Sefton, Douglas
The Courthouse, Douglas
L’Experience, Douglas
Little Fish Café, Douglas
Patchwork Café, Port St Mary
Swiss House Café, Bar and Grill, Glen Helen
Tanroagan, Douglas
14 North, Douglas
HQ Bar and Restaurant, Douglas
Harvest Award
Aaron House, Port St Mary
The Boatyard, Peel
The Creek, Peel
L’Experience, Douglas
Lake View Resaurant at Ramsey Park Hotel, Ramsey
Little Fish Café, Douglas
Patchwork Café, Port St Mar
Swiss House Café, Bar and Grill, Glen Helen
Tanroagan, Douglas
14 North, Douglas
HQ Bar and Restaurant, Douglas
Accommodation Accolades
Silver Accolade
Langtoft Manor, Peel
The River House, Ramsey
Cara Mie, Ramsey
Gold Accolade
Anchorage Cottage, Ramsey
Baljean, Port Erin
Ballacamaish Farm Cottages - Sunset View, Andreas
Ballagawne Farm, Kirk Michael
Creg ny Geay, Maughold
Croit ny Moight, Onchan
Edd Gollan Geayee, St Mark’s
Englewood Lodge, Onchan
Grenaby Estates, Grenaby
Kionslieu Farm Cottages, Foxdale
The Old Brickworks, St Jude’s
Welbeck, Douglas
Knockaloe Beg Farm, Partrick
Woodbrae, Ramsey
Ballavartyn Holiday Homes, Santon
Breakfast Award
Cara Mie, Ramsey
Knockaloe Beg Farm, Patrick
Port Erin B&B, Port Erin
Ramsey Park, Ramsey
Raymond’s Bed and Breakfast, Douglas
Woodbrae, Ramsey
National Accessibility Scheme
Joey Dunlop House, Douglas
King Williams College, Castletown
Lilac & Bluebell Cottages, Ballasalla
Salmon River Apartments, Laxey
The Old Stables, Kirk Michael
Thie Ribbedyr, Smeale