The team from new Isle of Man-based call centre Yello have headed to Amsterdam for the iGaming Super Show starting today (Tuesday).
The contact centre has enjoyed two very successful open days, receiving more than 250 applications for the 100 jobs it is looking to create on the island by the end of the year.
Yello’s state-of-the-art contact centre, which will open officially later this month, has already attracted interest from big industry names on the Isle of Man and elsewhere.
The company will offer tailored inbound and outbound services, including sales, lead generation, customer service, customer retentionand Virtual Office, in up to 16 different languages. ‘We’re very excited to be attending the iGaming show, where we’ll be showcasing the range of bespoke services that Yello can offer to the betting and gaming industry,’ said Mark Irvine, chief operating officer of Yello.
‘We’ll be at the show from June 11 to June 14 and we’re looking forward to the opportunity to network with potential clients and industry contacts’.
Business News was the first to reveal Yello’s plans.
While the focus is on the betting and gaming sector, Yello will also be servicing a wide range of clients in different sectors including telecoms, travel, tourism and retail from all around the world.
They offer a dedicated VIP management service as well as having an outbound call team who will reactivate lapsed accounts and stimulate player activity, and use VOiP and live chat to handle player’s needs.
‘We also have a significant number of letters of intent from several online casinos, a well-known slots developer and a local IoM business in telecommunications,’ added Mark. ‘We have made significant b2b and b2c client gains and with one of our areas of expertise being retention, reactivation and VIP management, hopefully this will make us more appealing to prospective clients as we want to get it right first time for our clients and their customers’.
info@yello.com